Protecting your privacy is important to us at Platinum Digital. This Privacy Policy (“Policy”) describes how Platinum Digital, Inc. (“Platinum Digital,” “we,” or “us”) collects, uses, discloses, and safeguards the personal information you provide on Platinum Digital’s website, www.platinum.digital, and through or in connection with our mobile apps (the “Apps”) or other software- and Internet-enabled programs and services sponsored by Platinum Digital (the “Sites”), as well as information collected when you otherwise communicate or interact with us. Platinum Digital provides services to its users through the Sites (the “Services”).
Click on the links below to jump to each section:
(Residents of California, Colorado, Connecticut, Utah, and Virginia should review the section entitled “State-Specific Privacy Notice” for additional information applicable to them.)
Capitalized terms that are not defined in this Privacy Policy have the meaning given in our Terms of Service.
We collect the following types of information about you:
Information you provide us directly: We ask for certain information such as your username, first and last name, phone number, and e-mail address when you register for a Platinum Digital account, or if you correspond with us. We may also retain any messages you send through the Service, including through the online chat, and may collect the information you provide in User Content you post to the Service. We use this information to operate, maintain, and provide you with features and functionality of the Service.
Information we may receive from third parties: We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or login, for example, through Facebook Connect, by “following,” “liking,” adding the Platinum Digital application, linking your account to the Platinum Digital Service, etc., that third party may pass certain information about your use of its service to Platinum Digital. This information could include but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. If you allow us access to your friend list, your friends’ user IDs, and your connection to those friends, these may be used and stored to make your experience more social and to allow you to invite your friends to use our Service as well as provide you with updates if and when your friends join Platinum Digital. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Platinum Digital Service. You may also unlink your third-party account from the Service by adjusting your settings on the third-party service. If you unlink your third-party account, we will remove the information collected about you in connection with that service.
If you choose to use our invitation service to invite a third party to the Service through our “Invite friends” feature, you may directly choose a friend to invite through your mobile device’s native contact list. If you allow us access to your mobile device’s native contact list, it may be used and stored to make your experience more social and to allow you to invite your friends to use our Service as well as provide you with updates if and when your friends join Platinum Digital. You should always review, and if necessary, change your privacy settings on the Service, by changing your profile settings.
You understand that by inviting a friend to Platinum Digital through the “Invite friends” feature, you are directly sending a text or email from your personal accounts. In addition, you understand and agree that normal carrier charges apply to communications sent from your phone. Since this invitation is coming directly from your email or phone, we do not have access to or control this communication.
Analytics information: We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
Cookies information: When you visit the Service, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets Platinum Digital help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Log file information: Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacon information: When you use the Service, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
Location data: When you access the Service by or through a mobile device, we may access, collect, monitor, and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if the use or availability of location data is impaired or disabled.
Commercial and marketing communications: We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt-out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, and technical and security notices). You may not opt out of Service-related e-mails.
Use of certain service-type information we collect about you: We use or may use cookies, log files, location data, and clear gifs information to (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as a total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in; and (g) automatically update the Platinum Digital application on your mobile devices.
We will not rent or sell your information to third parties outside Platinum Digital and its group companies (including any parent, subsidiaries, and affiliates) without your consent, except as noted below:
Who we may share your information with: We may share your information with third-party business partners for the purpose of providing the Service to you. These business partners, or service providers, will be given limited access to your information as is reasonably necessary to deliver the Service, and we will require that such third parties comply with this Privacy Policy. We may share your contact information and transaction data with co-brand partners, such as teams and event promoters. Information shared with a co-brand partner is subject to their privacy policy, which we encourage you to review.
Who you may choose to share your User Content with Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. To change your privacy settings on the Service, please change your profile settings. Subject to your profile and privacy settings, any User Content that you make public is searchable by other Users. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.
What happens in the event of a change of control: We may buy or sell/divest/transfer Platinum Digital (including any shares in Platinum Digital), or any combination of its products, services, assets, and/or businesses. Your information such as customer names and email addresses, User Content, and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions, or proceedings involving all or a portion of the Platinum Digital.
Instances where we are required to share your information: Platinum Digital will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Platinum Digital, our Users or others.
Sharing certain service types of information we collect about you: We may share certain service type information, including information obtained through tools such as cookies, log files, location data, and clear gifs (such as anonymous usage data, referring/exit pages, and URLs, platform types, number of clicks, etc.): with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
Storage and Processing: Your information collected through the Service may be stored and processed in the United States or any other country in which Platinum Digital or its subsidiaries, affiliates or service providers maintain facilities. Platinum Digital may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Platinum Digital or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.
Keeping your information safe: Platinum Digital cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications from Platinum Digital at all times. However, Platinum Digital cannot ensure or warrant the security of any information you transmit to Platinum Digital or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third-party sites and services that you add to the Platinum Digital Service, such as social networks. Platinum Digital is not responsible for the functionality or security measures of any third party.
Compromise of information: In the event that any information under our control is compromised as a result of a breach of security, Platinum Digital will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Document retention: We will retain your personal data for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with our Customers and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
You control your account information and settings: You may update your account information and email-communication preferences at any time by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, and technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at info@platinum.digital.
Opting out of the collection of your information for Tracking: Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Platinum Digital or its business partners from tracking your browser’s activities in relation to the Service. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at info@platinum.digital.
Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Platinum Digital and the Site do not recognize DNT.
The following table sets forth the categories of personal information we have collected in the preceding 12 months, the source of that personal information, and how we have used and disclosed such personal information in the preceding 12 months.
| Category of Personal Information Collected | Source of Information | Purpose for Collection | Categories of Recipients |
| To communicate with you, when you contact us, when you request customer service or support, to complete your registration on our Site, to administer your account with us, to provide you with offers that may be of interest to you, to send you information, newsletters, promotional materials and other offerings from us or on behalf of our partners and affiliates, to offer sweepstakes, contest or other promotion, to handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience. | From you, including when you contact customer service or marketing | Our service providers process, fulfill and/or ship orders | Our service providers. |
| Purchase and order information: contact information, together with purchase details, e-receipts, delivery details, payment details, and any communications we have received about your order or purchase | From you or from another customer who places an order to be delivered to you | Our service providers who process payments for us and are contractually required to comply with laws and requirements applicable to payment processing, which may include Payment Card Industry Data Security Standards | To complete a particular transaction or fulfill a service, to validate, confirm, verify, deliver, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and provide you offers that may be of interest to you |
| Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code, billing address, and other financial information shared when making a purchase | From you and your payment card issuer | To complete a particular transaction or fulfill a service, to check that the right person is using the right card or account, meets the requirements of the card brands or account issuers, and to make sure we are paid for what you buy | Information you provide about a third party: if you send someone else a communication from the Site, or invite friends through our Site, we may collect information, such as that person’s name, telephone number, email, and/or shipping address |
| To protect you, other customers, and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves, and if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public | From you | To deliver to or communicate with the person at the address which you have requested, and to complete a particular transaction or fulfill a service, to make your experience more social, and to allow you to invite your friends to use our Service as well as provide you with updates if and when your friends join Platinum Digital | Our service providers |
| Our third-party vendors and service providers perform website analytic services for us or enable the customization of offers to you to improve your ticket buying experiences through our Site, an App or elsewhere | From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives | Our service providers help us with fraud protection and credit risk reduction, and law enforcement and other governmental authorities in accordance with applicable law | Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims, and accidents |
| Voluntary information: any voluntary information you provide us with, such as by sending an e-mail through our Website and/or to the addresses indicated in our Website or by calling, emailing, texting, or chatting online with our customer service team and/or store staff, by responding to surveys or competitions, and by providing social media account details | Preference information: your marketing preferences, your account settings (including any default preferences), any preferences you have indicated, the types of services/offers that interest you, the areas of our Site that you have visited, or ways that you interact with our Site | To enhance your ticket buying experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from us, promotions and advertising on the Site or App, via email, text messages, or App push notifications that are offered by us and might be of interest to you | From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open, and the links you follow |
| Device and internet network information: IP address, internet service provider, operating system and browser used, domain names of the computers you use to visit our Sites, your operating system and browser used, type of device (such as a laptop or smart phone), log files, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user’s operating system and computer environment, and/or device cookie settings and other device details (such as MAC address and geolocation) | From you and your social media account provider | To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience, to know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events (such as user interviews), and pick competition winners | Our service providers who administer surveys |
| To improve our Sites, customer service, and user experience, to provide customer service, to make sure our website and app technology works properly with your device, and make sure you can see and use our intended website and apps on the device you are using, for analytical and demographic purposes, and to provide offers that may be of interest to you We also will use this information to protect the security and integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users | From you and from our Sites or App technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts | Our service providers help us with fraud protection and third-party vendors and service providers perform website analytic services for us or enable more relevant offers to you on our Sites, an App, or elsewhere | Our service providers help us with fraud protection and third-party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Sites, an App, or elsewhere |
| Information automatically collected from your browser: when you use the Site or App, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, keystrokes typed, movement of the mouse or pointer, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App | From you and from our website or app technology’s interaction with your browser or devices | To improve our Sites, customer service, user experience, products, and services; to create a session replay that shows your visit to our site. We will use this information in an aggregated non-specific format for analytical and demographic purposes We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users | Our third-party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on our Sites, an App, or elsewhere |
| Social media information: if you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender, and location | From third parties, such as co-branded partners and websites (for example, on our Facebook pages) | For research, analytical and other business purposes; to enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites | With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
| Sensitive personal information: such as your driver’s license number, state identification card, precise geolocation (if you permit us to obtain your precise geolocation), your ethnic origin, and biometric data; combination of email address, financial account, debit card, or credit card with security or access code, password, or other credentials allowing access to your account | From you (online and offline, such as in stores/in the course of using or processing online services or remote order/sales services, including chatting online with or otherwise contacting customer service) | To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account. To provide offers that may be of interest to you, for analytical and demographic purposes, and to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. | With related group entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you |
| Inferences drawn from the information identified above: to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | From you and the other sources listed above | To enhance your online shopping experience, to personalize your experience; and to provide you with customized content | With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.) |
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, the law in your state provides you with the following rights with respect to your Personal Information:
In addition, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, we have not sold or shared any Personal Information about our customers. We do not use or disclose Sensitive Personal Information, as defined in applicable laws, for any purposes other than those permitted by applicable law.
Submitting Requests
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may submit your requests to opt-out, correct, delete, and/or to know/obtain Personal Information we have collected about you by contacting us via email at:
We will respond to your request in compliance with the requirements of your state’s applicable laws. Please note that we are only required to honor California requests to know twice in a 12-month period.
Verification of Your Identity
When you exercise these rights and submit a request to us, we will verify your identity by asking you to provide us with additional information such as your email address, order numbers of previous orders of our products and services, the last four digits of a credit or debit card used to make a purchase, or the date or your last purchase from us. We also may use a third-party verification provider to verify your identity.
Appeal
Residents of Colorado, Connecticut, and Virginia may appeal a decision we have made regarding their requests by emailing us at privacy@platinum.digital. We will respond to appeals from Virginia and Connecticut residents within 60 days. We will respond to appeals from Colorado residents within 45 days.
Non-Discrimination
If you make a request under your state privacy law, we will not discriminate against you in any way. For example, we will not deny you discounts or other benefits or impose penalties on you or provide you with or suggest that you will receive a different level or quality of benefits or services.
Authorized Agents
You may permit an authorized agent to submit a request to know or to delete your Personal Information. If we receive a request on your behalf, we will ask that person to give us proof that you gave that person written permission to make a request for you. If that person does not provide us with written proof, we will deny their request so that we can protect your Personal Information.
Automated Decision-Making
We generally do not use automated decision-making technology, as that term is defined by State Privacy Laws. If we make use of automated decision-making technology, you will be informed through a separate privacy notice.
Notice of Financial Incentive
In connection with the Referral Credit Program, we may offer financial incentives and/or price or service differences (“Incentives”) to Platinum Digital user based on credits earned (as further described in the Terms of Service) in exchange for our use of your personal information.
To offer these Incentives, we must track the personal information you provide when you sign up for or engage in activities to Referral Credits, such as referral activity, purchase history, and engagement with Platinum Digital (“Referral Credit Program Data”).
The value of the Referral Credit Program Data is calculated by determining a user’s approximate additional annual spending compared to an individual’s annual spending who have not participated in the Referral Credit Program. The value of the Referral Credit Program Data is reasonably related to the costs associated with offering the Incentives. You can participate in the Referral Credit Program by navigating to the profile tab in our iOS or Android app and tapping the “Give 10%, Get 10%” button, and you can unsubscribe from promotional emails you receive as a result of participating in the Program at any time by clicking the “Unsubscribe” link in the email.
Customers must be 18 years old or older to use our Sites, so we do not have actual knowledge about selling or sharing personal information of consumers under the age of 18. Platinum Digital does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@platinum.digital.
We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control any third parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook) and you allow such a third party to access to your User Content, you do so at your own risk.
If you have any questions about this Privacy Policy or the Service, please contact us at info@platinum.digital
Platinum Digital may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the effective date at the bottom of this page.
This privacy policy is effective as of January 1, 2023.